Once an order is confirmed, Hi-Tech Organic Food will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In case of Damaged product

Hi-Tech Organic Food needs to be notified of damaged product within 5 days from delivery date via email to info@hitechorganicfood.com
In the email, order number, image of invoice, outer box image and clear images of damaged product to be sent.

We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product

Hi-Tech Organic Food needs to be notified of missing product within 5 days from delivery date via email to info@hitechorganicfood.com

In case of spoiled product

Hi-Tech Organic Food needs to be notified of spoilage of product within 10 days from delivery date via email to info@hitechorganicfood.com
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
We will work with you on providing an amicable solution.
Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.